Things happen, we understand! If you need to return your online purchase for whatever reason, we’d be glad to issue a full refund. Return shipping is on us — we’re happy to provide you with a pre-paid return label. The only things we ask are that the return is made within 30 days from the date of purchase, and that the item(s) are unused, include all tags and are packed nicely in the box. Due to health concerns, items that have been opened and/or tried on aren't eligible for a refund.
We know you’re busy, so here are three quick and easy ways to process your Fuzzy Babba return.
1. Give our care team a call at 1-877-872-1744 for a pre-paid return label. Apply the label, drop the package off in the mail box or at a convenient FedEx location — and you’re done!
2. Ship the item back to us yourself to:
Fuzzy Babba Customer Care
285 Ridge Road, Suite #3
Dayton, NJ 08810
3. Look up your order through the My Account section of our website.
If you have a Fuzzy Babba account:
To begin a return request without an account:
Once you find your order, you can select the item you want to return, submit your return and print your pre-paid shipping label. Drop the package off in the mail box or at a convenient FedEx location — and you’re all set!
Once your return is received and inspected, please allow us five business days for your refund to be processed and credited to your original method of payment. We’ll do everything we can to ensure you receive your refund as fast as possible, but depending on your credit card company, there may be an additional amount of time before the already approved credit is reflected in your account.
The quickest and simplest way to exchange an item is to place a new order for the item you want and return the other for a refund.